IT Switch provides IT Support throughout Melbourne, Australia-wide and New Zealand to businesses that want efficient, reliable and problem solving IT support.
IT Support Services
Helpdesk
Our helpdesk is stacked with the best people and tools to provide support for your business...
Find Out MoreBusiness IT Support
Enhance your efficiency and get the edge on your competition with IT support solutions tailored...
Find Out MoreNational IT Support
IT Switch is uniquely positioned to service locations throughout Australia, for both remote IT...
Find Out MoreOnsite IT Support
IT Switch has industry leading response times to onsite support requests. You call us and we’ll...
Find Out MoreOur Support Offering
We know every business is different, which is why we tailor support solutions for you, ranging from managed services, one-off projects like office relocation, system setup or block hours support. We have you covered in any scenario.
Access our remote IT Support with no on-hold times. Go straight through to our certified and experienced helpdesk and talk directly to an engineer.
For onsite IT Support, our engineers arrive on time, every time.
Our Competencies
Certified and experienced engineers
Comprehensive ticketing, SLA measurement
Advanced monitoring and remote management
Dedicated portal for you to keep you on top of your IT
Over 12 years experience in providing industry best service and support
Frequently Asked Questions
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1. Do you provide onsite IT support or remote IT support?
ITswitch, a leading IT support company that operates a service desk for remote support, and has field engineers for onsite IT support
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2. Do you have onsite IT support Australia-wide?
Yes, ITswitch provides comprehensive onsite IT support services Australia-wide. Our field engineers are available in all Australian capital cities and rural areas, ensuring extensive coverage for onsite IT support solutions
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3. Do you work with partners or direct clients?
ITswitch offers IT support services to businesses, non-profits, and government entities. We work with both direct clients and partners, providing reliable local Australian IT support that partners can trust
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4. Do you provide Managed IT Services?
ITswitch offers comprehensive IT support through our Managed IT Services. For a fixed monthly fee, we handle all your IT maintenance, support, and management needs, ensuring seamless and efficient operation of your IT infrastructure.
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5. Can you provide a Service Level Agreement?
ITswitch provides a Service Level Agreement (SLA) with industry-leading response times, ensuring our IT support services meet the highest standards of reliability and efficiency.
Case Study:
National IT Support – RELIABLE AND HIGH-QUALITY IT SUPPORT WITH A SINGLE POINT OF RESPONSIBILITY
When computer giant Apple requires local IT Support in Australia, they call on ITswitch. Apple has 25 stores across Australia. These are high volume retail centers as well as a portrait for their company image. Each store has between 2000-3500 customers a day and boasts high-end service to customers. Challenge Due to Apple’s high volume of store customers, IT services are required after...
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