IT Switch provides IT Support throughout Melbourne, Australia-wide and New Zealand to businesses that want efficient, reliable and problem solving IT support.

IT Support


Our helpdesk is stacked with the best people and tools to provide support for your business...

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Business IT Support

Enhance your efficiency and get the edge on your competition with IT support solutions tailored...

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National IT Support

IT Switch is uniquely positioned to service locations throughout Australia, for both remote IT...

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Onsite IT Support

IT Switch has industry leading response times to onsite support requests. You call us and we’ll...

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Our Support Offering

We know every business is different, which is why we tailor support solutions for you, ranging from managed services, one-off projects like office relocation, system setup or block hours support. We have you covered in any scenario.

Access our remote IT Support with no on-hold times. Go straight through to our certified and experienced helpdesk and talk directly to an engineer.

For onsite IT Support, our engineers arrive on time, every time.

Call 03 9038 9499 to speak to a consultant about how our IT Services can work with your business.

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Our Competencies

Certified and experienced engineers

Comprehensive ticketing, SLA measurement

Advanced monitoring and remote management

Dedicated portal for you to keep you on top of your IT

Over 12 years experience in providing industry best service and support

Frequently Asked Questions

  • 1. Do you provide onsite IT support or remote IT support?

    ITswitch is an IT support company that operates a service desk for remote support, and has field engineers for onsite IT support.

  • 2. Do you have onsite IT support Australia-wide?

    ITswitch has a broad spread of onsite field engineers Australia-wide. Onsite IT support services can be delivered in all Australian capital cities and rural areas.

  • 3. Do you work with partners or direct clients?

    ITswitch offers IT support for business, NFP and government. We work with both direct clients and partners. Our partners will lean on our support for local Australian IT support.

  • 4. Do you provide Managed IT Services?

    ITswitch can offer IT Support via our Managed IT Services offering. A fixed monthly fee will cover your IT maintenance, IT support and IT Management.

  • 5. Can you provide a Service Level Agreement?

    ITswitch can provide a Service Level Agreement, with industry best response times.

Case Study:


When computer giant Apple requires local IT Support in Australia, they call on ITswitch. Apple has 25 stores across Australia. These are high volume retail centers as well as a portrait for their company image. Each store has between 2000-3500 customers a day and boasts high-end service to customers. Challenge Due to Apple’s high volume of store customers, IT services are required after...

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