IT MAINTENANCE
ON-SITE COMPUTER SUPPORT
REMOTE SUPPORT
SERVER SUPPORT
BUSINESS IT SUPPORT
NATIONAL IT SUPPORT
WHAT IS MANAGED IT
SERVICES?

A Managed IT Service is complete management of an IT environment including:

  • IT Support
  • Computer and server management
  • Third party vendor management
  • Asset management
  • ISP Management

 

A true managed IT service requires proactive mainteance of your servers, network and computers to provide maximum reliability and the ability to discover faults before they result in business disruption. ITswitch utilise industry best monitoring toold that send early alerts on system defects. By acting on these alerts, our engineers can improve the performance and longevity of your systems.

 

Many business are still relying an ad-hoc IT support. This type of support is entirely reactive to IT issues, where a technician is only called out once an issue with the system as resulted in a business disruption. The proactive nature of Managed IT Service means issues are often found early, and support can be rendered quickly and remotely.

We do not wait till something goes wrong with your system, but we are very focused on providing the pro-active mainteance services. Not only is down time avoided but a higer level of productivity is achieved for your busines.

The central point of a Managed IT Service is the IT helpdesk - your support desk. The ITSwitch helpdesk is always staffed ready to take your support request, no on hold times, a technician will pick up your call or answer your email

Your Managed IT Service will also give you access to Onsite IT Support engineers. For issues that require face to face attention our enginners provide indrustry leading onsite respone times.

ITswitch gives you the feeling of having an expert in-house IT department for a fraction of the cost.

Reason to choose ITswitch as your Managed Services Provider

  • Work with the leaders in Managed IT Services.
  • Recevie a dedicated a helpdesk engineer and onsite engineer.
  • A virtual IT Manager - your account manager will act as your IT Manager. This is your point of contact for IT reviews and directions, new IT solutions and procurement.
  • Exceptional remote monitoring tools to manage your IT infrastructure, servers, desktops PCs and networks

Work with the leading Managed IT Service provider. Managed IT Services for Small Business and Medium Business in Melbourne and Australia wide. National Managed IT Services solutions utilising our team of engineers across Australia and our centralised helpdesk in Melbourne. Services in New Zealand also available.

By moving to and ITswitch aManaged IT Service you will be partnering with the leaders in IT outsourcing

24/7 Monitoring

Fixed Monthly Budget

Single Point of Contact

Unlimited Support

Managed IT Services
24/7 Monitoring Network Mainterance
Remote Helpdesk Support Printer & Scanner Support
On-Site Support ISP and software vendor Management
Quarterly IT Strategy Meeting Back-up Monitoring and Recovery
IT Procurement service Anti-Virus Support
Preventive Mainteance Server Support
 

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