“ITSwitch have proved to be an invaluable resource to us, being able to reach locations in Australian Capital Cities and rural areas. They have great breadth of skills and an astute ability to correctly resource engineers. We highly recommend the services of ITswitch, they are professional and work with utmost integrity.”

Singtel Optus is the second largest telecommunications company in Australia, with clients across Australia, in both city and regional locations.

Challenge
With such a large area to provide services to, Singtel Optus was frequently having issues reaching required locations. This also meant they were not meeting their service level agreements to clients.

Solution
ITswitch is uniquely positioned to resolve the issues Singtel Optus was facing due to our excellent reputation and ability to service customers all around Australia, and ones with long service cycles.
We allocated an experienced account manager and dispatchers to co-ordinate with our onsite teams, ensuring they delivered the quality of services Singtel Optus required.
ITswitch utilised our helpdesk team and the ConnectWise helpdesk management platform to manage complex and long tickets whilst capturing client and third party vendor information to help co-ordinate challenging tickets.

Benefits
Singtel Optus now has a single point of contact dedicated to resolving IT issues:

  • Reliable and responsive onsite engineers
  • Better onsite planning skills
  • Fewer repeat visits, less disruption to clients and cost savings.
Professionalism-and-Integrity-IT-Switch

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