A well-established business operating for over 40 years in Tasmania offers Residential, Home and Independent Living Care.

Challenge

The business had an ageing infrastructure with a lean on-site IT department with an increasing workload. The business management were keen to move some of the services to cloud based systems and contacted Microsoft who recommended ITswitch as a key Office 365 partner to perform the migration.

Solution

ITswitch is uniquely placed as a Microsoft Partner to help fill the skills gap for completing the migration and advising on the products that Office 365 incorporates.

We were able to perform the following services:

Office 365 Setup

  • Setup Office 365 Hybrid Connection and migrate mailboxes to Exchange Online
  • Setup Microsoft Office 2019 across all computers

Project Management

  • Project manage the migration of email
  • Project manage the installation and mass deployment of Microsoft Office
  • Work with client for adoption and change management
  • Work with client to update documentation

Microsoft Teams

  • Deploy Microsoft Teams to all computers
  • Setup backend permissions and Teams
  • Disable start up for future roll out by client

SharePoint

  • Setup SharePoint site for company
  • Work through migration strategy for old pages

Benefits
ITSwitch supported the business to halve the local hardware infrastructure and migrate to the robust Microsoft cloud systems. The client IT helpdesk was trained by ITswitch on Office 365 and how to manage the new systems, reducing workload and increasing competency. The client now has 99.9% uptime for their mail services and is now future proofed for email and supporting services.

Partnering-for-Success-IT-Switch

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