“The IT support service provided by ITswitch is terrific. They have gone above and beyond our expectations, they are a valued service provider to our business.”

International Airline* is a highly respected organisation providing commuter services for a high volume of customers. Maintaining quality customer service requires a sleek and functional IT system.

Challenge
International Airline had a number of different vendors managing the company’s multiple IT systems; including helpdesk, onsite IT, print management, internet, email hosting, network support and server support. This disparate approach meant a lack of communication between the systems, and lack of accountability with the providers.
International Airline wanted to improve their IT landscape but were unsure of where to start, as they had so many components and issues.

Solution
IT Switch conducted an IT audit to help International Airline understand their systems and determine how we could best improve them.
We gathered information about the various facets of the IT system in order to put together a picture of how it all worked and who was responsible for the different areas.
Once we assessed and advised with best practice recommendations for their IT systems, we then implemented the following:

  • National Helpdesk for remote support and management of third party vendors 
  • Office 365 as a single email and collaboration system for all Australian operations 
  • Network and Server upgrade 
  • Refresh of desktop and laptop fleets 
  • SLA backed IT Services, to cover their city and airport offices. 

Benefits
International Airline are thrilled with their outcome, as they have a single point of contact for their multiple IT systems. Their national helpdesk not only services the end users, but also works with internal IT at their Head Office.

  • IT system that is transparent and accountable
  • Robust and reliable systems to service end users
  • Less confusion and better communication between systems and areas.

*client name kept confidential due to privacy

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