When computer giant Apple requires local IT Support in Australia, theyRead more
A medium sized manufacturing company has 20 staff onsite at its Melbourne based office. The manufacturing facility is located in China, with 30 staff.
While the manufacturer was already using Office 365 as their email platform, they were handling production jobs and other business processes by exchanging emails with all relevant documents attached. This made business processes time consuming and inefficient:
- Made it difficult for management to follow the progress of jobs
- Employees were swamped with email and wasted time searching for relevant emails, then reading and writing responses.
- Business critical documents including CAD drawings, design documents and Excel sheets were stored shared folders and were attached to emails making it very difficult to find, update and maintain documents.
- Access to the most recent version of documents was not easy, and no version history was available.
- Payroll, Finance, and HR processes took time from employees and admin staff.
They needed an advisor to take their processes, improve them and then implement the processes for them in Office 365.
ITswitch’s business analysts reviewed the manufacturing firm’s business workflow and took into consideration the different needs they had to improve their processes.
Utilising cloud-based Microsoft Flow, we were able to automate the business tasks and processes, starting from sales leads going through product engineering, estimating, detail design, etc. to manufacturing.
SharePoint was integrated to store documents, removing those from individual desktops and emails. Microsoft Teams was implemented as the key business collaboration tool and email. Channels in MS Teams were used to organise projects or products, making Teams and SharePoint a central portal for their business.
Human Resources workflows were also implemented in Flow and SharePoint, making the processes easier, quicker and standard. Flows were used to initiate onboarding processes and approval requests.
Visibility to the status of manufacturing jobs is increased for staff, and access to the most recent data has improved, leading into increased productivity. Customers now benefit a faster response to their enquiries.
MS Flow implemented for HR and payroll helped automate repetitive and manual tasks. Now employees can make the requests easier while admin staff spend less time on manual tasks and are able to fulfil requests much quicker.
A medium size accounting firm handles a high volume of sensitive inforRead more
A leading childcare and early learning centre provides services in oveRead more
A medium sized manufacturing company has 20 staff onsite at its MelbouRead more
Server Installation - IT Services - ABILITY TO SERVICE CUSTOMERS AROUND AUSTRALIA WITH PROFESSIONALISM AND INTEGRITY
“ITSwitch have proved to be an invaluable resource to us, being ableRead more
IT Support Melbourne - UNTANGLING IT ISSUES TO CREATE BUSINESS UNITY AND IMPROVEMENT, GOING BEYOND EXPECTATIONS
“The IT support service provided by ITswitch is terrific. They haveRead more
Microsoft 365 Setup - STANDARDISING DEVICES FOR CENTRALISED MANAGEMENT, INCREASING STAFF PRODUCTIVITY AND BUSINESS SECURITY
A physiotherapy business operates at a number of locations and employsRead more
Office 365 Setup - PARTNERING FOR SUCCESS TO FILL SKILLS GAPS AND SUPPORT BUSINESSES TO OPERATE THEIR BEST
A well-established business operating for over 40 years in Tasmania ofRead more
Office 365 Migration - BUILDING FRAMEWORKS FOR COMMUNICATION AND COLLABORATION, INCREASING PRODUCTIVITY
A large Melbourne based advertising agency with 50 employees use HostGRead more
Microsoft Azure Migration - Managed Cloud - INCREASING BUSINESS EFFICIENCY OVER MULTIPLE LOCATIONS, IMPROVING USER PRODUCTIVITY
Professional services company has offices operating in both MelbourneRead more